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Terms of Service

Effective Date: February 16, 2025•Last Updated: February 16, 2025

These Terms govern your use of DIFWA (Digital Impact Water Foundation Alliance) mobile application, website, and related water delivery services. By creating an account or using our platform, you accept and agree to these Terms.

1.Eligibility & Acceptance

You must be at least 18 years of age to access or register for the DIFWA platform. By downloading the application, browsing the website, or placing water delivery orders, you represent that you meet this requirement and possess the legal authority to enter into these Terms.

2.Account Registration & Security

To place water delivery orders, you are required to register an account with accurate details, including your full name, verified mobile number, email address, and delivery location. You are responsible for safeguarding your login credentials and for all activities that occur under your account.

Credential Confidentiality: Never share your one-time passwords (OTPs) or account credentials with third parties or delivery staff.
Compromised Accounts: If you suspect unauthorized activity or a compromised account, immediately notify our grievance desk at difwaservices@gmail.com.

3.Water Delivery Platform & Supplier Services

DIFWA provides a digital marketplace connecting consumers and corporate offices with verified, FSSAI-compliant local water purification and delivery suppliers in Lucknow and across India.

Estimated Delivery Times: Standard delivery is typically completed within 60 minutes. However, dispatch timings may vary based on weather disruptions, traffic conditions, or supplier stock availability.
Water Jar Hygiene & Standards: All listed suppliers are audited for food-grade, sanitized BPA-free water jars and multi-stage purification compliance.

4.Payments, Pricing & Refund Policies

Orders can be paid securely through integrated payment gateways (UPI, Credit/Debit cards, Net Banking) or Cash on Delivery (COD) where available.

Payment Authorization: By submitting a payment, you authorize the charge for the specified water jars, delivery fees, or subscription amounts.
Damaged Jars or Defective Delivery: In the event of leakage, broken seals, or missing quantities, report the issue within 2 hours of delivery to initiate immediate jar replacement or wallet refund.

5.User Obligations & Acceptable Use

Users agree to utilize the Difwa platform strictly for lawful purposes and adhere to the following acceptable use rules:

Accurate Delivery Details: Ensure clear doorstep directions, building entry access, and valid recipient contact numbers are provided.
Jar Handling & Returns: Empty standard 20L water cans must be handed over in good, sanitized condition during exchange deliveries.
Zero Abuse Tolerance: Harassment of delivery personnel, false dispute claims, or unauthorized system scraping will lead to immediate account termination.

6.Intellectual Property Rights

All logos, brand names, visual assets, software code, and interface designs on the DIFWA platform are the exclusive intellectual property of DIFMO PRIVATE LIMITED. No user is permitted to reproduce, redistribute, or reverse-engineer any component of the Service without prior written authorization.

7.Limitation of Liability

To the maximum extent permitted by applicable Indian law, DIFWA shall not be held liable for indirect, incidental, or consequential damages resulting from third-party supplier delays, regional water shortages, or force majeure events. Our cumulative liability for any claim shall not exceed the amount paid for the specific order under dispute.

8.Account Suspension & Termination

DIFWA reserves the right to suspend or permanently terminate access to the Service for repeated policy violations, payment defaults, or fraudulent behavior. Users may request permanent account deletion at any time by contacting our support desk.

9.Modifications to Terms

We may update these Terms of Service periodically. Revised terms become effective upon publication on this page. Continued usage of our website or mobile application constitutes your explicit acceptance of the updated Terms.

10.Governing Law & Contact Desk

These Terms are governed by and construed in accordance with the laws of India, under the jurisdiction of courts in Lucknow, Uttar Pradesh. For legal notices or contractual inquiries:

Questions or queries about these Terms?

Our support desk is available to assist you with order terms, supplier agreements, or billing clarifications.

Rahul S.Gomti Nagar, Lucknow

ordered 20L Water Jar

2 mins ago • Verified Order