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Privacy Policy

Effective Date: February 16, 2025•Last Updated: February 16, 2025

This Privacy Policy is prepared by DIFWA (Digital Impact Water Foundation Alliance). We are committed to protecting and preserving the privacy of our visitors when visiting our site, mobile application, or communicating electronically with us.

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1.Types of Information We Collect2.How We Use Your Information3.Data Protection & Information Disclosure4.Your Rights & Privacy Controls5.Policy Updates & Revision Notices6.Grievance Officer & Support Contact

1.Types of Information We Collect

We collect only the necessary information required to provide, facilitate, and improve our water delivery services across our digital platforms (website and mobile application):

Personal & Contact Data: Your name, phone number, and email address provided during account registration, order checkout, or support requests.
Delivery Address & Geolocation: Accurate physical address, locality, landmarks, and GPS coordinates to ensure accurate doorstep water jar routing by verified delivery staff.
Order & Payment Records: Details of water cans ordered, delivery frequency subscriptions, transaction IDs, and invoices (all sensitive payment credentials are encrypted by RBI-regulated payment gateways).
Technical & Device Diagnostics: Device identifiers, operating system version, browser type, and app crash logs to ensure optimal performance and security.

2.How We Use Your Information

We process your personal information strictly for legitimate operational purposes and service fulfillment:

Doorstep Order Fulfillment: Connecting your water requests with the nearest certified local water plant and dispatching delivery staff efficiently.
Real-Time Notifications: Sending SMS, WhatsApp, or in-app alerts regarding dispatch status, delivery OTPs, and refill schedules.
Customer Support & Dispute Resolution: Providing prompt assistance for jar replacements, refund requests, and quality feedback.
Quality & Safety Audits: Maintaining high standards for hygienic jar handling and verified supplier compliance across Lucknow and surrounding regions.

3.Data Protection & Information Disclosure

DIFWA enforces strict data isolation and security measures. We do NOT sell, lease, monetize, or trade your personal data to any third-party marketing companies.

Authorized Delivery Partners: Only necessary delivery details (name, delivery address, phone) are shared with verified local delivery partners strictly for order dispatch.
Legal & Regulatory Compliance: We may disclose information solely if required by applicable Indian laws, judicial orders, or governmental law enforcement authorities.
SSL Encryption & Server Security: All digital transmissions are protected using 256-bit SSL encryption and stored on secure cloud servers with continuous threat monitoring.

4.Your Rights & Privacy Controls

You retain full control over your personal data under Indian Information Technology laws and privacy regulations ("Subject Access Rights"):

Access & Update Data: Review and update your profile details, delivery addresses, and contact preferences anytime within the Difwa application.
Account & Data Deletion: Request permanent deletion of your account and associated transaction history by writing directly to our support desk.
Communication Opt-Out: Unsubscribe from promotional messages or non-essential notifications at any time while retaining critical order alerts.

5.Policy Updates & Revision Notices

We may periodically update this Privacy Policy to reflect enhancements in our platform, evolving regulatory standards, or new delivery features. Significant modifications will be clearly notified through our app or via email. We encourage users to periodically review this page for the latest updates.

6.Grievance Officer & Support Contact

If you have any questions, feedback, or grievances regarding this Privacy Policy or your data privacy rights, please reach out to our dedicated support desk:

difwaservices@gmail.com

App Access & Testing Credentials

Authorized credentials for Google Play Store review & verification.

Demo Environment

Reviewers and testers can authenticate using the following test account to inspect water ordering workflows:

TEST EMAIL

testdifwa@gmail.com

TEST PASSWORD

Testdifwa@123

Have questions about our Privacy Policy or your data?

Feel free to reach out to our grievance and data protection desk anytime.

Contact Difwa Team
Rahul S.Gomti Nagar, Lucknow

ordered 20L Water Jar

2 mins ago • Verified Order