Delivery Partner & Rider App Compliance

Rider Privacy Policy

Effective Date: March 1, 2025•Last Updated: October 9, 2026

This Privacy Policy applies specifically to delivery riders and partners utilizing the Difwa Rider Application. We are committed to transparency in collecting background location, KYC, and operational details to ensure fair order dispatch and prompt payouts.

Jump to section

1.Information We Collect from Delivery Partners2.Background Location Data Collection & Usage3.Camera & Device Permissions4.How We Use Delivery Partner Information5.Information Sharing & Disclosure6.Data Security, Retention & Encryption7.Your Rights & Account Deletion8.Rider Support & Grievance Contact
Prominent Disclosure: Background Location Tracking

The Difwa Rider App collects location data in the background (even when the app is closed or not in use) to enable automatic order assignments near your real-time position and allow customers to track their delivery jar status. Location tracking is only active while your status is set to “Online” and stops immediately when you switch “Offline”.

1.Information We Collect from Delivery Partners

When you register, onboard, or deliver with the Difwa Rider App, we collect information necessary to verify your identity, assign delivery orders, and process your earnings:

Personal & Profile Information: Full name, contact phone number, alternate emergency contact number, and profile photograph for customer doorstep verification.
KYC & Regulatory Compliance Data: Government-issued identification (Aadhaar / PAN), Driving License (DL), and Vehicle Registration Certificate (RC) to ensure compliance with transport regulations.
Financial & Payout Information: Bank account number, IFSC code, and UPI ID strictly utilized for disbursing weekly delivery earnings, tips, fuel allowances, and performance incentives.
Device & Diagnostic Information: Device model, operating system version, app version, battery status, and crash logs to troubleshoot delivery alerts and ensure reliable order dispatches.

2.Background Location Data Collection & Usage

The Difwa Rider App collects and processes precise location data (GPS, network location) to power the core water delivery workflow. This section outlines our location data practices in strict accordance with Google Play and Apple Developer guidelines:

Background Location Access: Difwa collects real-time location data even when the app is closed or running in the background. This is strictly required to: (a) detect your proximity to nearest water plant hubs, (b) assign new delivery orders near you, and (c) allow customers to see live order tracking until the water jars are delivered.
Foreground Navigation Tracking: When actively executing a delivery run, location data powers turn-by-turn navigation between local water suppliers and customer doorsteps.
Active Shift Control ('Online' / 'Offline'): Location tracking is initiated ONLY when you manually toggle your status to 'Online' in the rider app. When you toggle 'Offline' or log out of your session, background location tracking is immediately halted.
No Advertising or Third-Party Sale: We NEVER sell, monetize, license, or share rider location data with any third-party advertisers, data brokers, or marketing networks.

3.Camera & Device Permissions

The Difwa Rider App requests specific device permissions strictly for operational delivery functions:

Camera & Photos: Used exclusively to capture Proof of Delivery (POD) doorstep handover photos, inspect returned 20L empty cans, and photograph KYC documents during registration.
Phone / Call Masking: Used to facilitate masked calls between you and the customer or vendor hub if doorstep navigation directions or gate entry clearances are needed.
Storage & File Access: Used to cache offline order data and temporary delivery invoices so the app functions smoothly even in areas with fluctuating mobile connectivity.

4.How We Use Delivery Partner Information

All collected rider data is utilized exclusively for legitimate platform operations and safety compliance:

Intelligent Order Dispatch: Pairing delivery requests with the closest available rider to minimize dead mileage and optimize fuel efficiency.
Earnings & Incentive Payouts: Computing distance-based payouts, heavy-load allowances (20L camper/jar carrying bonus), weather surge bonuses, and direct bank transfers.
Accountability & Security: Verifying jar exchanges, tracking deposit security reconciliations, and investigating doorstep delivery disputes.
Emergency & Safety Assistance: Providing roadside assistance or contacting emergency contacts in the event of an accident or vehicle breakdown during a delivery shift.

5.Information Sharing & Disclosure

Difwa enforces stringent data boundaries. Your personal information is disclosed only to authorized parties directly involved in the order lifecycle:

Customers: During an active delivery, the customer can only view your first name, vehicle type, and real-time live map location. Personal contact numbers are masked for privacy.
Water Vendor Hubs: Partner retailer hubs see your assigned status and arrival time to load full water jars onto your vehicle without pickup delays.
Banking & Payment Gateways: RBI-authorized financial partners receive payout bank account credentials strictly to disburse weekly earnings directly into your bank.
Legal Authorities: Data may be disclosed if formally mandated under Indian law, court order, or authorized transport regulatory inspection.

6.Data Security, Retention & Encryption

We implement industry-standard technical safeguards to protect rider information from unauthorized access, loss, or disclosure:

High-Grade Encryption: All network communication between the Rider App and our cloud servers is encrypted using 256-bit TLS (HTTPS) protocols.
Data Retention Period: We retain partner records for the duration of your active partnership with Difwa. Financial settlement records and invoice logs are preserved in accordance with statutory Indian taxation and GST compliance standards.

7.Your Rights & Account Deletion

As a delivery partner, you retain full rights regarding your personal information under applicable Indian data privacy regulations:

Access & Update Information: You can view and modify your profile details, bank payout details, and vehicle information directly within the Rider App.
Permanent Account Deletion: You have the right to request deletion of your rider account and associated personal data at any time. Simply submit a deletion request via email to difwaservices@gmail.com or through the Rider App settings menu. Upon verification and settlement of any outstanding balances, your data will be permanently purged within 30 days.
Permission Revocation: You can disable background location, camera, or phone permissions anytime through your device OS settings (note: disabling location will prevent accepting delivery orders).

8.Rider Support & Grievance Contact

For questions, clarifications, or grievance redressal regarding this Rider Privacy Policy, please contact our dedicated partner support team:

difwaservices@gmail.com

Rider App Access & Testing Credentials

Authorized credentials for Google Play Store review & verification.

Rider Review Environment

Reviewers and testers can authenticate using the following test account to inspect water delivery partner workflows:

RIDER MOBILE NUMBER

8052290222

STATIC TEST OTP

123456

Need Partner Support or Looking to Deliver Water?

Join Lucknow's fastest growing water jar delivery partner network. Flexible work hours, zero joining fees, and weekly earnings paid straight to your bank account.

Join as a Delivery PartnerCustomer Privacy Policy